Support    HELPDESK:  8:00 AM - 5:00 PM CST (MONDAY - FRIDAY)   |   ON-CALL:  24/7/365
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Helpdesk

(308) 237-0684 Option 1*
(877) 501-DESK Option 1*
helpdesk@intellicominc.com


Start a ticket via email:

If you would like to create a ticket via email, please email:
support@intellicominc.com
Tips for Contact

In order to better assist our technicians in resolving your issue, please try to have the following information available:

  • Your workstation number (if applicable).
  • The exact text of your error message.
  • Any programs that were running.
  • What tasks you were performing when the error occurred.
On-Call Services

  • 24 x 7 hour support.
  • Available night, weekends, and holidays.
  • Answered by a live person.
  • Staffed by a member of our Engineering team.
  • Begin resolving your issue  immediately and keep your employees working.
(308) 237-0684 Option 1*
(877) 501-DESK Option 1*



Click here to connect to a technician     Remote Support


Managed Services


Managed Services

Let Intellicom keep an eye on your network 24/7.

If you struggle with keeping your servers patched and up-to-date and feel like you only know about problems on your network after they happen, Intellicom can help.

Intellicom’s Managed Service utilizes a comprehensive remote IT management system, which enables us to manage all your servers and other network devices via the Internet in a highly secure fashion. When you subscribe, we’ll monitor your network 24/7/365 and give you free Level 1 Helpdesk support on all network related issues caught by our monitoring tool. We will also make sure you always have the latest Microsoft critical patches installed and that your backup is functioning properly. For your convenience, we provide a regular monthly report and also schedule a quarterly business review with one of our engineers to discuss your network health and activity.

Intellicom’s Managed Service offering includes the following:

  • 24/7 System monitoring and analysis for:
    • Server 2003 or 2008 operating system
    • Terminal Server
    • Active Directory
    • Microsoft Exchange
    • Microsoft SQL Server
  • Event log monitoring
  • Drive space monitoring
  • Tape backup monitoring
  • Quarterly test restore
  • Anti-virus monitoring
  • Microsoft patch management (critical, whitelisted only)
  • Log file maintenance
  • Asset tracking
  • Free Helpdesk support
    • For all issues caught by our monitoring tool
    • Level 1 support only
    • 7:30 - 5:30 M - F
  • Monthly reports
  • Quarterly on-site review & consultation

 


For more information, call 308.237.0684 or 877.501.3375 and select option 1 at the prompt.

Other Support Services

Helpdesk
Managed Services
Bench/Repair
Remote Support
On-Call
Fully Staffed Helpdesk