Support HELPDESK: 8:30 AM - 5:30 PM CST (MONDAY - FRIDAY) | ON-CALL: 24/7/365

Helpdesk

(308) 237-0684 Option 1*
(877) 501-DESK Option 1*
helpdesk@intellicominc.com

Start a ticket via email:

If you would like to create a ticket via email, please email:
helpdesk@intellicominc.com

Tips for Contact

In order to better assist our technicians in resolving your issue, please try to have the following information available:

Your workstation number (if applicable).
The exact text of your error message.
Any programs that were running.
What tasks you were performing when the error occurred.

On-Call Services

24 x 7 hour support.
Available night, weekends, and holidays.
Answered by a live person.
Staffed by a member of our Engineering team.
Begin resolving your issue immediately and keep your employees working.

(308) 237-0684 Option 1*
(877) 501-DESK Option 1*

Click here to connect to a technician

Duane Ransdell

Duane Ransdell is a HelpDesk Technician for Intellicom. In this position, he is responsible for troubleshooting customers' technical questions over the telephone or via remote network connection. Duane also excels at project management and customer service, two critical components of the Intellicom Helpdesk team. Additionally, Duane has expertise in general PC support and repair.

Duane holds an Associates Degree from Central Community College in Information Technology with a specialization in PC support. Duane holds his A+ certification from CompTIA.

Duane enjoys many hobbies in his free time including amateur radio, fishing, and flying ultralight aircraft. He belongs to the local chapter of the Amateur Radio Emergency Service (ARES) and helps with storm spotting in the summer months.