| Department: |
Engineering Services & Support Services |
| Credit hours: |
3 credit hour (120 hours on the job) apprenticeships are available. |
| Pay: |
Hourly |
| Position Objective: |
Support Technicians with troubleshooting and repair. |
| Qualifications: |
The qualified candidate will have strong interpersonal skills and the ability to work in a busy environment. They will also have experience working with PC hardware and operating systems including Win9x, NT4.0, Win2K. Experience with Microsoft Office 97, 2000, XP or later is a plus. |
| Primary Job Duties: |
- Work with Technicians to resolve problems remotely or at customer premises.
- Data entry of problem into HelpDesk application.
- Provide research support on open Work Orders as needed.
- Maintain documentation for support processes.
- Other duties as necessary.
|
| Skills Learned: |
- Customer Service skills.
- First hand experience with industry leading HelpDesk application.
- Standard IT practices for reporting, documenting and resolving problems.
- Standard IT practices for diagnosing and trouble shooting problems.
- Onsite exposure to business and IT challenges.
- Exposure to business use of software application suites.
- Onsite exposure to information technology applied to business applications.
- Onsite exposure to LAN and WAN technology.
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